Frequently asked questions

Note: you may also want to read Pragli best practices.

Pricing & Limits

How is Pragli priced?

Pragli is free until at least November 1, and Pragli will continue to offer a free tier indefinitely beyond then.

How will Pragli be priced when pricing is introduced?

We intend to introduce a paid tier (per user per month/year) alongside the free offering. The exact pricing and feature breakdown between paid and free tiers will be announced approximately one month before the introduction of the paid tier.

How many users can be in a team?

We currently don't have a limit on the number of users who can be in a team. Several organization have added 100s of users to their Pragli teams.

How many users can be in a single room (within a team)?

Rooms are audio/video meeting spaces within a team. We currently support a maximum of 17 users in a single room.

For iPhones and iPad, this limit is 4 users.

For Androids, the limit is 12 users.

What operating systems and browsers are supported?

Note: EA stands for early access. Early access is usable but not considered stable.

macOS Windows Linux iOS Android Chromebook
Native app Yes Yes EA no no n/a
Installed web app no no no EA EA n/a
Chrome Yes Yes EA no EA EA
Edge (Chromium) Yes Yes n/a no EA n/a
Safari EA n/a n/a EA n/a n/a
Firefox Yes Yes EA no no n/a
Samsung n/a n/a n/a n/a EA n/a

Bugs

Pragli crashed / I found a bug / something was unintuitive. How can I report it?

Please please log the issue via Intercom, the chat bubble in the bottom-right of Pragli. We depend on your reports to improve Pragli, so please let us know when you run into something!

How do I upload additional logging to help the Pragli team?

On desktop (please also message us via Intercom):

On chrome (please send to us via Intercom): https://www.loom.com/share/9c223274839b4b97b72e3deda660d627

I cannot join a room or start a conversation because our corporate firewall is blocking the connection. What ports or domains do I need to unblock?

We use Agora.io as our video conferencing provider. Here are the ports and domains that must be unblocked to properly access their servers.

.agora.io
.edge.agora.io
.agoraio.cn
.edge.agoraio.cn
Destination Ports Port Type Operation
80; 443; 3433; 5668; 5669; 5866 - 6000; 6080; 6443; 8667; 9667; 30011 - 30013 (for RTMP converter) TCP Allow
3478; 5866 - 6000 UDP Allow

Learn more about Agora's firewall restrictions here.

On an AMD 15" or 16" Macbook Pro, I'm seeing weird flashing / red tearing / crashes. How do I resolve?

Try disabling hardware acceleration, let us know in Intercom if that doesn't work.

Privacy & Security

What's the difference between closed door and open door?

Closed door:

  1. Communication like a phone call. Other users must ring you to bring you into rooms.
  2. Never marked as idle.

Open door:

  1. Communication like a walkie-talkie. Other users can click on you to pull you into a room. By default, if pulled, you will join with audio and video off
  2. After 10 minutes of inactivity, you will be automatically marked as idle

When someone pulls me into a channel, can they hear or see me?

Short answer: no, and you can disable pulls by closing your door.

Long answer: when person X starts a conversation with person Y or pulls person Y into a room, by default person X has audio on and video off, and person Y has audio off and video off (to protect privacy).
Your own defaults can be customized in "My user settings" → "Audio and video"

What is "video avatar"? Where does the video go?

"Video avatar" is an in-room option that replaces an actual video stream. It's more private than actually having your video on.

"Video avatar" uses your camera to detect you. All detection is done locally on your computer. No video is uploaded / transferred anywhere.

Your horizontal position and your smile state are transferred (as numbers) to move avatars on other people's screens. No history is saved.

When I set my status, can people still pull me into a room?

Your status can be automatically managed by your calendar, or manually overridden. Either way, you determine the behavior. You can tell what Pragli is doing by the icon to the left of your name.

From the Pragli manual status menu

You can select this manually in the status menu, or configure how calendar events show up under "My user preferences" → "Integrations."

Where are your privacy policies / terms of service?

Here: TOS / Privacy

Give me an overview of Pragli's security features

Authentication is done securely via O-Auth with Google, Microsoft, or Github.

Pragli's audio/video/screen share is backed by Agora and WebRTC. Pragli servers do not receive any audio, video, or screen share. As necessitated by the WebRTC standard, communication is encrypted. Agora guarantees the data will not be held for more than 10 seconds on the servers. See more in Agora's security documentation.

Room UUIDs are securely randomized (security by obscurity) by default, and can be locked easily to prevent meeting bombing if someone undesirable is given the UUID.

All data outside of audio/video/screen share is stored in Google's Firebase service. Firebase data is encrypted in transmit and at rest. Firebase security rules are used to guarantee that only members of teams have access to team data. Security-sensitive operations like changing membership are done via Google Cloud Functions with the appropriate server-side checks. Only the 2 founders of the company have access to the DB.

For more specific questions or concerns, please message us via Intercom on the home page or in the app.

How to

How do I remove myself / someone else from a team?

First, open team settings.

Then, delete the member under "Members"

T

How do I delete a team?

Remove everyone from the team, yourself last (see previous question)

The UI is too big, I can't see everyone. How do I see more people on my team?

For now, use Cmd/Ctrl +/- to zoom in and out. We will have a better solution soon.

How do I integrate my calendar?

How do I delete or rename a room?

You cannot rename room. You can delete them. See the screenshot below.

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